UK Dedicated

Emergency Support Escalation

Our systems and support team monitor case status continuously and will act on any high-priority matters automatically.

How to request emergency escalation

Regular Support - Online

Open, follow up and track your support cases online 24x7 via our secure support portal

Or by Telephone

08000 124 555

We do recommend that for technical enquiries, you raise a ticket via email or our secure support portal, as this enables easy communications of technical details. However, if you need to speak with us then we're always ready and waiting.

Emergency Escalation

If you are experiencing a major service issue and require your helpdesk case/ticket to be urgently escalated, then please complete the details below to request the emergency escalation.

You must provide a valid helpdesk ticket

If you do not have a ticket ID, then please email support or open an online case to obtain your automated response before using this form.

Please include more substantial details about your issue in your helpdesk ticket, so that our engineers can act to resolve your case as soon as possible.

(do not provide an email which is dependant on the service problem you're experiencing)
You MUST supply a valid support ticket ID# (see above) which should contain full details of your problem together with complete contact details for yourself.

Your request may take up to 30 seconds to process, please wait